youcanvas.co.uk


Frequently asked questions


What happens if, for any reason, I am not entirely satisfied?

We are so confident that you will be delighted with your custom canvas print that we have no quibble quality guarantee which means that if you are not completely satisfied with your order, we will either re-do it for you or offer you the full value of your order.

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Is the delivery charge included or do I have to pay extra?

NO! All delivery is completely FREE!

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What canvas do you use?

Our canvas weighs in at a 260gsm

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What frames do you use?

We use real artists' stretcher bars to make up every frame to order - the way it should be done! We offer a choice of two depths - Choose from our slim frames which are 18mm deep or opt for our chunky frames which are 38mm deep. Be aware that most of our competitors use really thin MDF as standard and then try to sell you an upgrade to 18mm - our standard

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What inks do you use?

We only use genuine Canon Lucia Pigment. These inks are guaranteed for over 75 years and are the absolute best on the market! Our inks will bring your photos to life.

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Does the photo canvas come stretched over the frame?

Yes, absolutely. Beware of some companies that will simply send you the printed canvas and four pieces of wood; expecting you to put everything together yourself!

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Is my image of good enough quality to blow up onto canvas?

The software embedded in the site automatically detects the quality of the original image and only allows sizes suitable for printing.

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How do I upload a photo?

On the "Home" page or "Upload My Image" page, simply click the "Browse" button and find the image you want to upload.

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Do I need to be good with computers?

No, not at all. The process has been designed for total ease of use. Give it a go and see just how easy we've made it for you!

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Can I place an order and arrange for it to be sent to another address?

Absolutely. When entering your personal details you will be given the opportunity to say whether you wish to use your own address or supply a different delivery address.

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Which credit cards do you accept?

We accept all major credit cards and Paypal.

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What about my personal details?

Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from yourselves. You will receive minimum emails from us concerning your order.

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How secure is the website?

All payment details are processed by a secure server, this information is sent by 128 bit encryption meaning it is impossible to break the code and steal your credit or debit card details. We have also been granted an EV SSL by Commodo - which means the site is completely safe - you only need to see the "corner of trust" placed on the bottom right of our site to be sure!

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